Fair Work Audits

In the first quarter of the year, the Fair Work Ombudsman (FWO) launched thousands of audits into retail businesses, and found that over a quarter of them were in breach of workplace regulations and laws. Although many of the businesses were doing so unaware of the...

Australian Consumer Law

The Australian Consumer Law (ACL) commenced on 1 January 2011 as a law of the Commonwealth and of each State and Territory. It applies in the same way to all Australian consumers and businesses. The ACL benefited Australians by reducing business compliance burdens and...

Customer Service – Are you Delivering?

Customer service is the series of activities designed to enhance the level of customer satisfaction. A consumer is more inclined to relay a bad experience with customer service than a good experience. Customer satisfaction is vital to the success and survival of a...