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Australian Consumer Law

The Australian Consumer Law (ACL) commenced on 1 January 2011 as a law of the Commonwealth and of each State and Territory. It applies in the same way to all Australian consumers and businesses. The ACL benefited Australians by reducing business compliance burdens and...

Customer Service – Are you Delivering?

Customer service is the series of activities designed to enhance the level of customer satisfaction. A consumer is more inclined to relay a bad experience with customer service than a good experience. Customer satisfaction is vital to the success and survival of a...

How to Write Great Copy

Copywriting is the use of words and ideas to promote a person, business, opinion or idea. The key to writing a good article lies with being knowledgeable about the topic, knowing who your target audience is and knowing how to write. Listed below are the ten key tips...

Company Grouping of Payroll Tax

Payroll tax is imposed by the Office of State Revenue (OSR) on an employer’s liable NSW wages minus any threshold entitlement. As the majority of entities employ staff, payroll is usually one of their largest expenses. It can be of either a weekly, fortnightly,...